Return Policy

Returns can be sent to:


Wintervacht
Wiltzanghlaan 60-211

1061 HC Amsterdam
The Netherlands


If for whatever reason you are not happy with the products you ordered, you may return the products delivered to you within 14 calendar days after the product is delivered, as long as the product has not been worn (except for fitting purposes), and the hang tags still are attached. If these criteria have not been met, or if there is evidence suggesting the goods have been used to such a degree that it can be assed as a downgrading of the products’ value, the customer either a) loses his/her right to exercise a return or b) the customer will have to compensate for the decreased value of the product. 

If the mentioned criteria are met, we will fully refund the purchasing price.

 

How to return or exchange items? 

Note: please keep in mind that all the materials that we use are second hand. It may be that there are irregular patches.

 

1: Fill out the return form that was included in the package.

2: Return the product together with the return form. 

 

Returns can be sent to:

Wintervacht
Wiltzanghlaan 60-211

1061 HC Amsterdam
The Netherlands
 

 

Of course you are also welcome to personally return your products. In that case case, first please make an appointment.